The Naperville Sun has received several complaints about Nicor Gas bills. It's summer but readers' bills don't reflect that -- usually bills come every two months in the warm months. The Citizens Utility Board also has received complaints -- almost 500 about their bills. The consumer watchdog group says some customers are being billed inaccuratly because Nicor is not reading meters every two months as required by law. When meters are estimated instead of read, customers can end up paying less than what they're consuming, a CUB official says. Problems come when the meters are read after months of being estimated. Cub says when the meter is finally read, customers get hit with extermely high bills because of the accumulation, and because Nicor charges all upaid bills at the last month's rate. Nicor attributes the higher than usual customer complaints to billing changes. The company is offering some relief. Through Sept. 19, certain customers will be eligible to pay half their balance and pay the rest in installments over nine months.
Tell us your stories about high energy costs and what you plan to do to deal with them as cooler weather heads our way. With natural gas prices hitting $1.45 per therm in July, what will that mean for you?